Topic
How to view and edit a contact's quiet time for automated weather alerts.
Description
Automated weather alert quiet times for contacts can be viewed in a contact's profile in two places:
Under Delivery Methods
Under Alert Subscriptions
Log in to your organization and go to Contacts or Contacts/Assets > Contacts > Contact List > edit a contact using the pencil icon.
Under Delivery Methods - Weather Alert Quiet Time
The text displayed under Weather Alert Quiet Time depends on how the following settings are configured:
Settings > Member Portal > Information Collection > Alert Subscriptions > United States > Quiet Period Edit > Quiet Period Settings > Status On/Off (this is the status of Weather Alert Quiet Time)
Settings > Member Portal > Information Collection > Alert Subscriptions > United States > Quiet Period Edit > Quiet Period Settings > Automatically apply this option to all contacts
Settings > Member Portal > Information Collection > Alert Subscriptions > United States > Quiet Period Edit > Quiet Period Settings > Members can modify this option from the Member Portal
Settings > Member Portal > Information Collection > Alert Subscriptions > United States > Quiet Period Edit > Quiet Period Settings > QUIET PERIOD OVERRIDE
When logged into the Member Portal > Alert Subscriptions > Don't contact me in between
Under Alert Subscriptions - Delivery Methods Quiet Time
The text displayed under Delivery Methods Quiet Time depends on how the following setting is configured:
Settings > Organization > Notifications > Delivery Methods > Turn delivery methods on/off and specify quiet periods.
Important:
The Delivery Methods Quiet Time option on the contact record is only available if it is enabled at the organization level. If this account-level setting is turned off, the quiet time option will not appear when you add or edit a contact.
Delivery method quiet times control when specific channels (for example, SMS or voice) are allowed to send regular notifications. To avoid SMS or voice notifications during certain hours, configure quiet periods for those delivery methods instead of disabling them entirely.
Quiet time hours use a 24-hour clock format (no AM/PM). For example, to block between 9:00 PM and 5:00 AM, enter 21:00 to 05:00.
How to Edit the Quiet Time
On the contact edit page, locate the Alert Subscriptions section. Click Edit Weather Alert Quiet Time under Alert Subscriptions. The following modal is displayed where the user can edit the time.
Click OK. After the time is saved, the Last Modified By will show the name of the Administrator that modified the time.