Problem

When saving a Conference Bridge configuration in EB Suite (Settings > Organization > Notifications > Conference Bridges), the following error occurs:

Root Cause

There is a size limitation to the number of characters allowed in the 'Access Code Steps' field.

Solution

Reduce the size of the access code, passcode, or number of access code steps.

For more information on how to configure a Conference Bridge in EB Suite, see knowledge article EBS: How to Configure the Everbridge Conference Bridge Option When Using a Zoom Meeting Number With a Passcode and an Access Code in Everbridge Suite.

See knowledge article EBS: 'The maximum characters for this field Is 50' Error When Configuring a Conference Bridge in Everbridge Suite.