EBS: 'Sorry, you can’t access this resource!' Error When Saving a Conference Bridge Configuration in Everbridge Suite

Problem:

When saving a Conference Bridge configuration in EB Suite (Settings > Organization > NotificationsConference Bridges), the following error occurs:

Sorry, you can't access this resource!
 

 User-added image

Root Cause:

There is a size limitation to the number of characters allowed in the 'Access Code Steps' field.

Solution:

Reduce the size of the access code, passcode, or number of access code steps.

For more information on how to configure a Conference Bridge in EB Suite, see Knowledge Base Article 000049590 - How to Configure the Everbridge Conference Bridge Option When Using a Zoom Meeting Number With a Passcode and an Access Code in Everbridge Suite.

See related Knowledge Base Article 000053216 - "The Maximum Characters for This Field Is 50” Error When Configuring a Conference Bridge in Everbridge Suite.

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