Topic:

How to configure the Everbridge Conference Bridge Option when using a zoom meeting number with a passcode and an access code in Everbridge Suite.

Resolution:

• Bridge Name: Zoom
• Country: United States
• Conference Number: 6465588656
• Access Code (Zoom Meeting ID): 768 264 7390
• Passcode: 123456

Create the Conference Bridge.

1. From the Organization Level in the Everbridge Manager portal, go to Settings > Organization > Notifications > Conference Bridges.
2. Enter a new Bridge Name, Country and Zoom Conference Number (US 10 digit only) .
3. Click Add.

Create the access code string.

1. Click on the Pencil icon to edit the Conference Bridge.
2. Click on Wizard.

 

3. Enter the following values:

1. Wait for seconds: 2 ( select the number of seconds and use the arrow to move the value to the right column)

2. Access Code (A): 7682647390
3. Dial # or 0-9: #
4. Dial # or 0-9: #

5. Wait for seconds: 3
6. Enter the passcode:
   1. Dial # or 0-9: 1
   2. Dial # or 0-9: 2
   3. Dial # or 0-9: 3
   4. Dial # or 0-9: 4
   5. Dial # or 0-9: 5
   6. Dial # or 0-9: 6
7. Dial # or 0-9: #
8. Click OK.

NOTE: If you receive an error configuring the conference bridge or saving the conference bridge configuration, please see the following related Knowledge Base Articles:

• 000053216 - "The Maximum Characters for This Field Is 50” Error When Configuring a Conference Bridge in Everbridge Suite
• 000053217 - "Sorry, You Can’t Access This Resource!” Error When Saving a Conference Bridge Configuration in Everbridge Suite

If you are unable to establish a working Conference Bridge connection after perusing the above articles, please contact Everbridge Technical Support and mention this Knowledge Base Article. Mentioning this Knowledge Base Article will speed up the resolution time.