Question

What happens when a notification from Everbridge Suite is stopped in the Everbridge Manager Portal?

Answer

When an active notification is stopped, messages stop being queued for delivery by the Everbridge notification engine. If the notification is stopped immediately, some contacts may not receive the message. In most cases, however, the message will already have been delivered to most or all of the targeted contacts.

Stopping a notification also has different effects on different delivery methods.

Stopping an SMS Message

If the stopped notification requested confirmation, then contacts who received the notification may still confirm receipt via SMS by tapping the confirmation URL and/or replying YES. If a contact confirms via SMS, their call result will be "Confirmed":

However, if a follow-up is initiated, those same contacts will be listed as "Confirmed Late":

Stopping an Email Message

If the stopped notification requested confirmation, then contacts who received the notification may NOT confirm receipt via email. If a contact attempts to confirm via email, they will receive this message:

For more details on the "Confirmed" and "Confirmed Late" call results, see knowledge article EBS: What Do the Confirmation Statuses Mean in a Notification's Details? ​​​​​​