EBS: Do Usernames in Everbridge Suite Have to Be Unique?

Question:

Do usernames in Everbridge Suite have to be unique?

Answer:

Yes. Usernames are required to be unique across the entire Everbridge Suite and all its platforms, for both users and contacts.

NOTES:

  • If a user record is deleted, the username may not be reused.
  • If a contact record is deleted, the username may be reused after 30 days at which time the contact record is removed from the Deleted Contacts tab under Manager Portal > Organization > Contacts > Deleted Contacts.

See related Knowledge Base Articles:

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