Question

Do usernames in Everbridge Suite have to be unique?

Answer

Yes. Usernames are required to be unique across the entire Everbridge Suite and all its platforms, for both users and contacts.

NOTES:

• If a user record is deleted, the username may be reused immediately.
• If a contact record is deleted, the username may be reused after 30 days at which time the contact record is removed from the Deleted Contacts tab under Manager Portal > Organization > Contacts > Deleted Contacts.

Related Articles

• EBS: ‘Username already exists’ Message When Registering an Account in the Everbridge Manager Portal
• EBS: ‘This username already exists’ When Creating an Account in the Everbridge Member Portal