Question:

Do usernames in Everbridge Suite have to be unique?

Answer:

Yes. Usernames are required to be unique across the entire Everbridge Suite and all its platforms, for both users and contacts.

NOTES:

• If a user record is deleted, the username may not be reused.
• If a contact record is deleted, the username may be reused after 30 days at which time the contact record is removed from the Deleted Contacts tab under Manager Portal > Organization > Contacts > Deleted Contacts.

See related Knowledge Base Articles:

• 000055451 - 'Username Already Exists’ When Registering an Account in the Everbridge Suite Manager Portal
• 000056375 - This Username Already Exists’ When Creating an Account in the Everbridge Suite Member Portal