Problem

When registering an account in the Everbridge Manager Portal, the following error occurs:

Root Cause

This error means another User or Contact has already registered with this username. Usernames have to be unique across both the Manager and Member Portals. Therefore if a username is being used by a Contact, then a User cannot register with that username, and vice versa. See knowledge article EBS: ‘This username already exists’ When Creating an Account in the Everbridge Member Portal.

NOTES:

• If a User record is deleted, the username may be reused immediately.
• If a Contact record is deleted, the username may be reused after 30 days at which time the Contact record is removed from the Deleted Contacts tab under Manager Portal > Organization > Contacts > Deleted Contacts.

Solution

Continue with the account registration by entering a unique username.