Topic

This article describes how Secure Chat data is retained in Everbridge, including transcripts and attachments, and points to the appropriate Everbridge resources for broader information about data retention and security controls. It is intended for administrators and security, risk, and compliance teams who need to understand where to find official information about Everbridge data retention, storage, and security practices.

Description

Secure Chat transcripts and attachments are retained for six months in Chat Summary and Chat Transcript Quick Reports. Incident Chat transcripts may be retained for up to 18 months. All chat data, including attachments, follows this retention policy. These reports are typically accessible only to admin users and are securely maintained within the Everbridge system.

Everbridge provides several resources that describe its security controls, security architecture, privacy and security compliance posture, and overall data retention behavior across the platform. For detailed, system-wide information about data retention, users can refer to the article titled EBS: What Is the Data Retention Period for Data Stored in Everbridge?. This article contains comprehensive information about data retention periods across the system and explains data storage and accessibility.

Details about Everbridge’s security practices, compliance frameworks, and related information specifically EBS: Everbridge Suite Security Architecture and EBS: Everbridge Suite Security & Privacy Compliance support articles are available in the Everbridge Trust Center at https://trust.everbridge.com/. If specific security details are needed, the Everbridge Trust Center is the resource referenced by Everbridge support. Users can also consult the Everbridge Support Center for related articles, including the data retention policy article at the link above and other security and privacy documentation.