Question
What is the data retention period for data stored in Everbridge?
Answer
The data retention period for data stored in Everbridge Suite varies by the type of data being stored and defines the time period that the data is available online.
Notifications: Notification history is stored for approximately 18 months (or 540 days). Notification history includes notifications sent, attempt records, and responses.
Incident Communications: Notifications associated with Incidents are stored for 18 months (540 days). Once an incident becomes older than 18 months (540 days), the incident and associated notification will no longer be visible.
Reporting: Reporting data is stored for 19 months (568 days). However, an individual report can only be run for up to six months at a time. For example, retrieving all 19 months (568 days) of data would require four reports (19/6).
SMS Logs: Everbridge maintains SMS logs for up to 7 days. After this period, Technical Support cannot access the detailed logs. It is crucial to report any delivery or response issues promptly, ideally within 5 days of the notification, to ensure a thorough investigation can be conducted.
Voice Call Logs: Voice call logs are stored for approximately 48 hours. If call-related issues need to be investigated, please contact Everbridge Technical Support as soon as possible and be prepared to run new test calls if the original call activity falls outside this 48‑hour retention window.
Contact Upload Batches: Contact upload batches (used for analyzing and tracing uploaded contact data) are retained for 30 days after the initial upload.
Contact Records: Contact records are stored until deleted by the Account or Organization. After a contact is deleted, there is typically a 30‑day period during which the deleted contact may be restorable before it is permanently removed.
User Records: User records are stored until deleted by the Account or Organization.
Templates: Templates are stored until deleted by the Account or Organization.
Location Data: An Account Admin or Organization Admin can configure the location data retention period. The period can be as short as one day and as long as 18 months (540 days). The default retention period is six months.
If your Organization has the Safety Connection feature and the Data Retention Policy feature, then an admin may configure a custom data retention period. If you do not have either of these features, please get in touch with your Everbridge Account Manager. If available, follow the steps below to configure the Data Retention Policy:
Log in to the Everbridge Manager Portal and select your Organization
Select Settings > Map > Location Data Sources > Data Retention Policy.