Topic

This article explains how the Organization Country value behaves in Everbridge Suite and what to do if Account or Organization Administrators cannot locate or edit the Country field in the Organization’s Base Information.

Description

Organization details can be viewed and updated in the Everbridge Manager Portal. To access these settings, log in to the Manager Portal, select your organization, and go to Settings > Organization > Base Information. The Base Information area is where you can view and update the organization name and other organization details, depending on your permissions and the current state of the organization.

When uploading contact files, the Country field for individual contact records defaults to the primary country defined in the organization’s Base Information settings. If no Country value is specified in the upload file for a contact, the system uses the default organization country defined in Base Information. To ensure accurate country information for contacts, map the appropriate country column from the source file to the Country field in Everbridge during the import process.

In some situations, certain organization settings in Base Information may also be locked even when the organization is enabled. If an Organization or Account Administrator cannot locate or edit the Country field in the Organization’s Base Information, they should contact Everbridge Technical Support. Support can research the issue and, if needed, escalate the request to the appropriate team to update the country on the customer’s behalf.

For details on how to locate your organization’s Base Information, including the Country field and other organization attributes, see EBS: Locating Your Organization Details in Everbridge Suite. For information on how to change account and organization names where those fields are editable by administrators, see EBS: Account and Organization Name Changes in Everbridge 360™.