Topic

SMS Sender ID registration requirements and options (including short code alternatives) in the Philippines.

Description

SMS Sender ID registration for the Philippines can be done through Everbridge by providing the required documents and/or forms. Depending on the type of business, different documents/forms will be required. See below for details.

If a dedicated local numeric short code cannot be obtained due to carrier or regulatory restrictions, an alphanumeric Sender ID can usually be configured as an alternative. Everbridge will coordinate the alphanumeric Sender ID registration with the downstream SMS provider, but acceptance of any numeric or alphanumeric Sender ID is ultimately determined by Philippine carriers and local regulations. Everbridge and its SMS providers cannot override carrier or regulatory decisions.

Types of Sender IDs with Registration Requirements

1. Alphanumeric

Client-dedicated sender IDs of types noted above require registration. Everbridge shared sender IDs, such as those noted in our Global SMS Codes page, are already registered appropriately and do not require any action.

Alphanumeric Sender ID Requirements

Refer to our Alphanumeric Sender ID for SMS Support Center article for general alphanumeric sender ID requirements.

To request or register an alphanumeric SMS Sender ID specifically for the Philippines via Everbridge:

• Confirm that you are requesting a custom SMS Sender ID (display name), not a numeric caller ID.

• In Everbridge Suite, go to Settings > Organization > Notifications > Sender Information to add or manage Sender IDs, and then work with Everbridge Technical Support to initiate the Philippines vendor registration process.

• Be prepared to provide registration details, including: sample SMS message, estimated monthly volume, company website, company name, headquarters, company address, company field of activity, and a contact person (name, email, job title, phone).

• Complete and return the registration/Letter of Authorization (LOA) documents provided (sections highlighted), on company letterhead, with an authorized signature and company stamp.

• Confirm whether your organization has a local presence in the Philippines; this affects which specific documents are required.

Note: custom alphanumeric Sender IDs are display names shown on the handset; actual SMS delivery still uses Everbridge-managed short and long codes behind the scenes.

Registration Process

Begin by downloading the "SMS Sender ID Registration - Philippines.zip" file found at the bottom of this article. Extract the contents and fill out the appropriate documents based on the criteria noted below. Once all forms are completed they should be returned to our Technical Support team.

If your business is local in the Philippines, meaning more than 50% of shares as noted in the company's GIS (General Information Sheet) are Filipino owned, then you'll need to provide the following documents to us:

1. A copy of the company's General Information Sheet in PDF format.

2. Local Dito LOA Template 2025.docx - Fill out accordingly.

3. m360 LOA Template – Single Client to Everbridge (Sep 2025).docx - Fill out accordingly.

4. If alphanumeric sender ID to be registered has no clear relevance to the business name, then you'll need to provide intellectual property rights to the name specified for sender ID or Secretary's certificate specifying proof of sender ID relevance to the business.

5. Carrier SMART LOA Template:

   1. If your business is not in the banking, financial services, insurance, or online gaming/gambling industries, then: SMART Letter of Authorization - Client to Aggregator & Sinch (Local).docx - Fill out accordingly.

   2. If your business is in the banking, financial services, or insurance, or online gaming/gambling industries, then: SMART Letter of Authorization - BFSI SenderID (Local).docx - Fill out accordingly.

6. If your business is in the banking, financial services, or insurance industries (also known as BSFI), then, you'll need to provide the following additional documents:

   1. Business Registration or Article of Incorporation

   2. Business Permit

   3. BIR Form 2303

   4. SEC Articles of Incorporation (AOI)

   5. Specific regulatory agency licenses depending on industry (example: BSP license/Central bank License)

   6. List of Recorded Online Lending Platforms (Only required for Lending companies)

   7. List of Lending Companies (Only required for Lending companies)

7. If your business is in the online gaming/gambling industries, then please inquire for additional documents.

If your business is not local in the Philippines, then you'll need to provide the following documents to us:

1. A copy of the company's General Information Sheet in PDF format.

2. New - m360 LOA Template - Enterprise Client to Everbridge (Sep 2025).docx - Fill out accordingly.

3. If alphanumeric sender ID to be registered has no clear relevance to the business name, then you'll need to provide intellectual property rights to the name specified for sender ID or Secretary's certificate specifying proof of sender ID relevance to the business.

4. Carrier SMART LOA Template:

   1. If your business is not in the banking, financial services, insurance, or online gaming/gambling industries, then:

      1. Smart INTL LOA (Enterprise Client to Everbridge).docx - Fill out accordingly.

   2. If your business is in the banking, financial services, or insurance industries (also known as BSFI), then you'll need to provide the following additional documents:

      1. Business Registration or Article of Incorporation

      2. Smart INTL BFSI LOA (Enterprise Client to Sinch).docx - Fill out accordingly.

5. If your business is in the online gaming/gambling industries, then please inquire for additional documents.

Registration Timeline

2-4 weeks from the time we receive all required documents.