Topic

How to remove a contact from the Resident Connection database in the Everbridge platform.

Description

Organizations using Resident Connection 2.0 can delete resident contacts from within the interface without needing to open a Support ticket requesting the removal.

1. Log in to your Manager Portal account and proceed to the Organization level.

2. Navigate to Contacts > Resident Connection > Resident Opt Outs.
   

3. Enter the resident's phone number that needs to be opted out and click Verify Resident.

4. Verify that the phone number is associated with the correct resident, and if so, select the checkbox for the disclaimer.
   

5. Click Opt Out Phone Number to remove the phone number from all resident
   records where it exists.

How can I prevent a phone number from being re-added to the Everbridge system?
There's no built-in feature to permanently block a specific phone number but you can take the following steps:

• Manually remove the number and monitor contact lists regularly

• Encourage the resident to delete their own account through the Member Portal by logging in and selecting 'Delete My Account' under their profile settings. This is the most direct way for a resident to remove themselves from notifications. See instructions here.

• Consider setting the Member Portal to 'Private' to restrict registrations

Related Knowledge Base Articles:

EBS: Resident Connection - United States Guide - https://supportcenter.everbridge.com/hc/en-us/articles/19141466790171-EBS-Resident-Connection-United-States-Guide