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  6. SMS

EBS: SMS Troubleshooting Guides

Updated
Sarah Venezio
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Refer to the articles below for help with troubleshooting common SMS issues.

TROUBLESHOOTING
EBS: After Changing From an Apple Device to a Non-Apple Device, the Same Phone Number No Longer Receives SMS Alerts From Everbridge
EBS: Contacts Are Not Receiving SMS Notifications From Everbridge After Switching Phone Providers
EBS: Contacts Are Receiving SMS Messages Out of Order in Everbridge Suite
EBS: Contacts in Egypt Are Not Receiving SMS Messages
EBS: Contacts Receive Notifications Where Polling Options Are Showing as Links in SMS Messages in Everbridge Suite
EBS: Custom SMS Messages Longer than 160 Characters (or 70 characters if UCS Encoding) are Missing a Link to the Full Text Message
EBS: Everbridge Global SMS Codes
EBS: Links in SMS Messages Do Not Work on Non-Smartphones in Everbridge Suite
EBS: SMS Messages Originating From a Short Code Are Not Being Received on Tracfone Devices 
EBS: SMS Text Message Notifications With Missing Characters Are Being Sent to Contacts in Everbridge Suite
EBS: Troubleshooting & Configuration Guide for SMS, Email, and Voice: Subscribe, Unsubscribe, Opt-In, Opt-Out - Main Page
EBS: Troubleshooting Missed Delivery Methods in Everbridge Suite
EBS: Troubleshooting SMS Message Issues in Everbridge Suite
EBS: Troubleshooting Undelivered Message Issues in Everbridge Suite
EBS: When Contacts Try to Confirm Receipt of an Email or SMS Message in Everbridge Suite, They See 'We appreciate your response, but you already responded to this message'

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