Topic

Caller ID Registration Requirements in China.

Description

Beginning 21 November 2024, to make voice calls to China (+86), customers will be required to meet the following requirements set forth by our telephony operator:

1. The Caller ID used for calls to China must be acquired through the same operator whom the call is being initiated through. Therefore, as an Everbridge customer attempting to send voice calls to China, you must use a caller ID that is provided by Everbridge (which we acquire through our call initiating operator).
2. In order to acquire a phone number for Caller ID (requirement 1 above), you must have a business address in mainland China (Hong Kong addresses will not be accepted). Business information, including address, will be collected through the registration process described below.

These requirements are set forth by the country's telecommunications regulators and impact calling to mainland China (+86) only. Calls to Hong Kong (+852) are not subject to these requirements.

If you do not meet the above requirements or do not follow the guidelines set forth, then your calls to China will fail.

Registration Process

Begin by downloading the "China Voice Service Application Form.pdf" form found at the bottom of this article. Fill out the form completely and return to our Technical Support team as part of your request for a Chinese phone number.

Once we have received the form and validated its completeness, it will take 1-3 weeks to acquire the phone number. The time variance depends on the availability of numbers in both our inventory, as well as our vendor's. 

Once a number is acquired and provided to you, you will then need to configure that number as your caller ID for calls to China. Refer to the Everbridge Caller ID Best Practices Support Center article on how to do this.

Best Practices for Document Submission

The attached "China Voice Service Application Form.pdf" comes to us directly from our telephony operator. Below are some tips for filling out certain fields in the document:

Details of the Customer

• Installation Address - Your business address in China. Must be mainland China (Hong Kong addresses will not be accepted).
• Legal/Key Representative - Name found on business license/registration in China.
• Project Manager - Individual from the organization who administers the Everbridge service and has a good understanding of how this number will be used for if contacted in the future.

Business Requirement

• Product Type -  Enter "DID number" ("DID" stands for "Direct Inward Dialing").
• City - The city which you want the acquired phone number to belong to (example: "Hanzhong, Shaanxi Province"). Subject to availability.
• City Code - The area code within the city which you want the acquired phone number to belong to (ex: "916" if Hanzhong entered). Subject to availability.
• Quantity of DID - Everbridge will provide no more than 1 phone number per customer Organization. For example, if you make calls to China from 3 different Everbridge Organizations, then you can request up to 3 phone numbers, where you can then assign each Organization to have a unique Caller ID phone number. Alternatively, you can choose to receive just 1 number and use across all of your Organizations.
• Purpose of applying DID numbers - Enter "Business communication".
• Other required documents, the term "chop" used in this section - This refers to a stamp or seal with the company name on it. In China, it is common to find the company chop on official documents, including the government issued business license.
• Authorized Signature - Should be that of the Legal/Key Representative or Project Manager, from the "Details of the Customer" section above.

Reference Documents