Topic

Getting started with Everbridge 360 Alert Management.

Description

What is Everbridge 360 Alert Management?

Alert Management serves as an "inbox-style" interface to manage alerts generated within your Organization.  Alert Management provides a list and card view of the same Alerts that are visible in the Visual Command Center's Operator Console.

Accessing Alert Management

Alert Management can be accessed from both Everbridge 360 and legacy menus.

Everbridge 360: Organization > Situational Awareness > Alert Management. 

Legacy:  Organization > Top Menu > Alert Management

Views

Alert Management supports both list and card views, as well as dark and light modes.

List/Card View	Light/Dark mode

 

List View

List View provides an "inbox-style" list view that can be sorted by of the column headers in ascending or descending order. Click on the Alert to open the Alert Details Panel. 

Card

Card View provides a "card-view" of each alert sorted into columns by Severity. Click on the Alert to open the Alert Details Panel. 

Columns

Default columns for the Alert Management list view are:

Severity Source Category Description Started

Updated Assets  People Status

Alert Status Filter

Alert Status	Icon	Definition
Active	-	The Alert is "Active" and has not been snoozed or Acknowledged by a User.
Acknowledged		The Alert has been Acknowledge by a User or the System.  Displays Acknowledged Alerts that have not reached their end date, in the last +/- 24 hours.
Snoozed		The Alert has been "Snoozed" and hidden from the Active Alerts list. Displays Snoozed Alerts that had not reached their end date in the last +/- 24 hours.

 

Alert Keyword Search

Search supports the following Alert attributes:

Severity Source Category

Subcategory Description Location

 

Alert Details Panel

Alert Details

The Alert Details panel will display details of the Alert and allows the Operator to take Actions.  The Alert Details panel will display:

Event Start Date/Time Event Reported Date/Time Event source Count Affected Assets Distance to nearest Asset Count Affected People Distance to nearest Person Alert Map Image Alert Description Alert More Information

 

Alert Actions

Alert Actions	Icon	Comments
Acknowledge		Acknowledging the alerts removes that from Alert Management "Active" Status and also from the Visual Command Center Operator console "Active" alert feed.
Snooze		Temporarily removes the alert from Alert Management until a time that the Operator specifies, or the alert is updated.
Communications
Launch Physical Security		Available with the purchase with Everbridge 360 Physical Security Add-On
View in Visual Communications		Take the User to Visual Command Center to that specific Alert.
Add Notes		Notes will appear in Alert History.
Alert Report		Downloads the same Alert report that is available in Visual Command Center Operator Console.

Note:  Actions can be taken on Alerts either from Alert Management or the Visual Command Center Operator Console.  Action taken in either location will update automatically in the other location when the Alert feed updates. 

Assets

The Alert Details panel will display Affected Asset summaries for the Alert. Affected items could include:

• Assets
• Contacts
• Locations
• Travel

Assign Alert Owner

Alert Owners can be assigned from the Alert Details panel. 

Note:  Owners must have a User Account that is linked to a Contact Record. User Accounts that are not linked to a Contact record will not be displayed when selecting an Owner. 

Alert History

The Alert history will contain an audit log record of all the Alert activities. 

Mobile Optimization

The Alert Management page is optimized for viewing on a mobile device.  If Alert Management is accessed from a mobile device, the page will render in mobile view.  

Note:  Communications launched from Alert Management when the User is viewing the mobile-optimized view, will be a limited, mobile-optimized Communications interface. 

Alert Management Alert Variable

There is a new Alert Mangement link variable ( _CEM Link to Alert Management ).  This variable provides a URL to open the specific Alert in the Alert Management user interface.