Any user with an Account Admin or Organizational Admin role can modify the organization's default Sender (Caller) IDs. In the Everbridge Manager Portal, go to Settings > Organization > Notifications > Sender Information. Under the Sender Caller ID section, select the Country from the drop-down, enter a valid phone number as the Caller ID, and then click Save.

In this guide, you will learn how to update the default sender caller ID in Everbridge. Follow the steps below to ensure your messages are properly identified. For additional step-by-step details, see also: EBS: Updating the Default Sender Caller ID in Everbridge Suite and EB360: Everbridge Caller ID Configuration.

Enter your credentials and then click on "Sign in"

Click the down arrow to bring up the organization selection list

Select the organization where you would like to make the change

Choose "Organization"

Select "Notifications"

Go to "Sender Information"

Click here to edit the default sender caller ID for the United States

Enter the desired caller ID here. It must be a valid phone number

Select the disk icon to save

This guide covered the steps to update the default sender caller ID in Everbridge. By following these instructions, you can ensure that your messages are properly identified when sent through the application.