Question
Can Everbridge restore alert subscriptions that have been deleted?
See knowledge article EBS: Deleting Alert Subscriptions in Everbridge Suite for information on how to delete alert subscriptions.
Answer
No. Unfortunately, it is not possible for Everbridge to restore the missing alert subscriptions to their previous state once they have been deleted. Our backup capabilities are not set up for individual organizations, but rather these capabilities are intended for disaster recovery scenarios and impact data outside any one particular organization. Because of this, we are not able to perform this type of restore.
In addition, if alert subscriptions were removed as the result of running a Replace All operation on incident subscriptions, those removed records also cannot be restored from within the system. Replace All overwrites the existing incident subscription list with the contents of the uploaded file, so any records not present in that file are permanently removed.
Our recommendations are the following:
Before running Replace All on incident subscriptions, export or otherwise back up the current incident subscription list (raw data). This provides a copy you can use to restore from or to rebuild subscriptions if needed.
Begin re-entering the alert subscription categories as best you can and then encourage your contacts to subscribe to the (new) alert categories.
Re-visit any existing rules (under Contacts + Assets > Contacts > Rules) which were being used to leverage the alert subscriptions. When old subscriptions are deleted, these rules are affected (by having the old subscription taken out of the rule's conditions). After the alert subscriptions are re-created, we recommend opening up each rule and recreating the conditions that were used previously.