Question

Why do you see a view icon (eyeball) when looking at Incident Templates as an Incident Administrator? (Incidents >Templates)

Answer

Incident Administrator roles can be configured so that they cannot edit and save existing templates created by other incident administrators. These templates will have the view icon (eyeball), and if clicked on, changes can be made by using the Save As option to a different template name. This prevents the original template from being inadvertently modified.

For information on how to configure this option, see knowledge article EBS: Restricting Incident Administrators From Editing and Saving the Original Incident Templates and Scenarios Created by Other Incident Administrators in Incident Communications.