EBS: When Clicking on a Location Hyperlink in an Incident, the Link Does Not Redirect to a New Page


When clicking on a location hyperlink in an incident, the link does not redirect to a new page.

Root Cause:

Copy and pasted location hyperlinks are not supported by the message body of an incident.


A Geo Point variable must be created as part of an incident template to make a clickable location hyperlink. The following Knowledge Base Article provides information and instructions on how to create this specific variable:

000025570 - How to Send a Clickable Link to a Map to Contacts When Launching Incident Messages

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