EBS: When Clicking on a Location Hyperlink in an Incident, the Link Does Not Redirect to a New Page
When clicking on a location hyperlink in an incident, the link does not redirect to a new page.
Copy and pasted location hyperlinks are not supported by the message body of an incident.
A Geo Point variable must be created as part of an incident template to make a clickable location hyperlink. The following Knowledge Base Article provides information and instructions on how to create this specific variable: