Problem

When clicking on a location hyperlink in an incident, the link does not redirect to a new page.

Root Cause

Copy and pasted location hyperlinks are not supported by the message body of an incident.

Solution

A Geo Point variable must be created as part of an incident template to make a clickable location hyperlink. The following knowledge article provides information and instructions on how to create this specific variable:

EBS: How to Send a Clickable Link to a Map to Contacts When Launching Incident Notifications