EBS: SMS Messages Originating From a Short Code Are Not Being Received on Tracfone Devices

Problem:

SMS messages originating from a short code are not being received on TracFone devices.

Root Cause:

TracFone does not support receiving SMS text messages that originate from a short code.

Solution:

Use other delivery methods for reaching contacts who use TracFone services. See Knowledge Base Article 000046064 - How to Create and Use Delivery Methods for more information.

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