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  6. SMS

EBS: SMS Messages Originating From a Short Code Are Not Being Received on Tracfone Devices

Updated
Terry Branoff
Optimized Resolution Standard Resolution High Resolution

Problem

SMS messages originating from a short code are not being received on TracFone devices.

Root Cause

TracFone does not support receiving SMS text messages that originate from a short code.

Solution

Use other delivery methods for reaching contacts who use TracFone services. See knowledge article EBS: How to Create and Use Delivery Methods in Everbridge Suite for more information.

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