Topic:

FEMA Technical Support Services Facility (TSSF) for IPAWS. 

Description:

The Integrated Integrated Public Alert and Warning System (IPAWS) Program Management Office provides an IPAWS Technical Support Services Facility (TSSF). This facility is staffed 24/7 with subject-matter experts experienced in emergency management, public safety communications, public works, and broadcasting, who assist Alerting Authorities with IPAWS needs.

The toll-free number for the Technical Support Services Facility is 1-84-IPAWSLAB (or 1-844-729-7522).

What issues can Customers call for? 

Alerting Authorities may encounter various issues and/or concerns when using IPAWS. The IPAWS support number will be available to assist customers with:

• Technical failures issuing a live alert 
• Troubleshooting errant alerts and explanation of error codes 
• Proficiency demonstrations and practice alerts 
• Alerting best practices 
• Webinars (during business hours) to support training initiatives 
• Exercise participation 
• And other IPAWS-related initiatives 

See the following articles for information on the publishing statuses for IPAWS: 000003386 - IPAWS Publishing Status Values or 000033236 - Nixle: IPAWS Publishing Status Values