Problem

Email ingestion integrations are not launching Incidents.

Root Cause

Incidents linked to email ingestion integrations do not launch when the character limit for a variable is exceeded.

Solution

Check the character limits for incident variables and increase where necessary.

1. Log in to the Manager Portal and select the desired organization from the upper-left of the page.
2. Click on the Incidents tab from the top of the page.
3. Click on the Variables sub-tab.
4. Click on the pencil icon for the desired variable to open the Edit Information Variable window.
5. Enter the increased character limit.
6. Click OK to save the changes.

For more information on variable character limits, see knowledge article EBS: Text Character Limits When Creating Incident Information Variables in Incident Communications.