EBS: Can Contacts Change Their Security Question/Answer for the Everbridge Member Portal?

Question:

Can contacts change their security question/answer for the Everbridge Member Portal?

Answer:

No. Contacts cannot change their security question or their security answer. The only way to resolve this situation is to create a new contact using one of the two methods below:

  1. Delete the contact. Please see knowledge base article EBS: How to Delete Contacts in Everbridge Suite
  2. Register them again to the member portal. Please see knowledge base article EBS: How to Invite Contacts to Register to an Everbridge Organization’s Member Portal

NOTE: There is no way for a user to see a contact's security question/answer.

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