Topic

Can a phone number using delimiters be entered in a CSV upload file in Everbridge Suite?

Description

A phone number in an upload file can be expressed in any typical way that phone numbers are written, including using spaces, dashes, periods, and parentheses.

NOTE: The Everbridge application stores phone numbers without a mask or delimiters. If a phone number in the CSV file contains delimiters, then:

• The Everbridge application will remove the delimiters and store the digits.
• The phone number will be returned without delimiters when you download the contact record or retrieve the contact record using the API.
• The Everbridge application will display NANP (North American Numbering Plan) phone numbers in the user interface using the format xxx-xxx-xxxx; phone numbers for non-NANP countries will be displayed without a format.
• For information about indicating the country of a phone number, please see this article: 000059138 - CSV Upload File Phone Number Country Format.

The examples below show various acceptably formatted phone numbers: