Topic

Can a phone number using delimiters be entered in a CSV upload file in Everbridge Suite?

Description

A phone number in an upload file can be expressed in any typical way that phone numbers are written, including using spaces, dashes, periods, and parentheses.

NOTE: The Everbridge application stores phone numbers without a mask or delimiters. If a phone number in the CSV file contains delimiters, then:

• The Everbridge application will remove the delimiters and store the digits.
• The phone number will be returned without delimiters when you download the contact record or retrieve the contact record using the API.
• The Everbridge application will display NANP (North American Numbering Plan) phone numbers in the user interface using the format xxx-xxx-xxxx; phone numbers for non-NANP countries will be displayed without a format.
• For information about indicating the country of a phone number, please see this article: 000059138 - CSV Upload File Phone Number Country Format.

The examples below show various acceptably formatted phone numbers:

Recommended Tools for Preparing CSV Files

To avoid formatting issues when preparing CSV files for contact uploads, it is recommended to use a text editor or a CSV-compatible tool that preserves formatting, especially when working with international phone numbers. Avoid using Microsoft Excel, as it may automatically remove critical formatting like the plus sign for international phone numbers.