Problem

When creating an account in the Everbridge Member Portal, the following error occurs:

Root Cause

This error means another user or contact has already registered with this username. Usernames have to be unique across both the manager and member portals. Therefore if a username is being used by a contact, then a user cannot register with that username, and vice versa. See knowledge article EBS: ‘Username already exists’ Message When Registering an Account in the Everbridge Manager Portal.

NOTES:

• If a user record is deleted, the username may not be reused.
• If a contact record is deleted, the username may be reused after 30 days at which time the contact record is removed from the Deleted Contacts tab under Manager Portal > Organization > Contacts > Deleted Contacts.

Solution

Continue with the account creation by entering a unique username.