Question:

What is the estimated time to restore service functionality from back-up to a minimum level if the Everbridge Suite platform experiences an issue?

Answer:

The recovery time objective for the Everbridge Suite platform is 15 minutes. Request the Disaster Recovery Test Plan and Results document from your Account Manager for more specific information.

Please reference the following Knowledge Base Article: 000007444 - How to Sign Up for Service Advisories to Be Notified of Updates, Changes And/or Issues Affecting Everbridge Suite for instructions on how to sign up for service advisories to be notified of any updates or issues with Everbridge Suite.