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EBS: What Does the Delivery Order Setting Do for Notifications in Everbridge Suite?

Updated
Diane McCoy

Question

What does the delivery order setting do for notifications in Everbridge Suite?

Answer

There are three different delivery order modes in Everbridge Suite settings:

  • Organization Default: uses the sequence specified in the organization's settings tab for notification delivery methods
  • Contact Preferred: uses the sequence specified in each contact's record
  • One Time Custom: uses the sequence specified at a notification's creation, and overrides all other preferences

To set the default delivery order mode for notifications, follow the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click the Settings tab from the top of the page.
  3. Click Notifications from the left.
  4. Click Default Options from the sub-menu.
  5. From the dropdown menu next to Delivery Order, select the desired default delivery order mode.
  6. Click Save.

For more information on delivery methods, see knowledge article 000001839 - How to Send Notifications to Delivery Methods in a Specific Order in Everbridge Suite
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