EBS: What Does the Delivery Order Setting Do for Notifications in Everbridge Suite?

Question:

What does the delivery order setting do for notifications in Everbridge Suite?

Answer:

There are three different delivery order modes in Everbridge Suite settings:

  • Organization Default: uses the sequence specified in the organization's settings tab for notification delivery methods
  • Contact Preferred: uses the sequence specified in each contact's record
  • One Time Custom: uses the sequence specified at a notification's creation, and overrides all other preferences

To set the default delivery order mode for notifications, follow the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click the Settings tab from the top of the page.
  3. Click Notifications from the left.
  4. Click Default Options from the sub-menu.
  5. From the dropdown menu next to Delivery Order, select the desired default delivery order mode.
  6. Click Save.

For more information on delivery methods, see Knowledge Base Article: 000001839 - How to Send Notifications to Delivery Methods in a Specific Order in Everbridge Suite

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