Question:
When contacts receive SMS messages, what does the "S:" at the beginning of the SMS message mean in Everbridge Suite.
Answer:
The "S:" prefix indicates the subject of the message and is set by the title of the notification. Everbridge includes the "S:" so the entire content of the message is delivered to message recipients, and also to maintain message content consistency, as not all message delivery providers include the prefix by default. |
As shown above, the contact would receive an SMS message based on the notification pictured on the right. The Title "High Wind Advisory" is the subject ("S:") of the text message, and the Body follows immediately after on a new line. The title of a notification is a required field for notifications, but it can be removed from SMS messages. See the following article for steps to remove the "S:" characters: Disabling SMS Subject Line from Text Messages. |
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