Topic

How to Log in to Your Everbridge Manager Portal and Member Portal Using the Same Login Credentials.

Description

Linking a contact to a user record allows the user/contact to:

• Log in to the Manager Portal and Member Portal using the same credentials.
• Participate in Incident Chat as a contact.

Note: You can link either a registered or unregistered contact to a user.

To determine if a contact is already registered with Everbridge, see knowledge article EBS: Determining if a Contact is Registered in Everbridge Suite.

To link a contact to a user, you must access the user record at the Account level as an Account Administrator.

1. Log in to the Account level of the Everbridge Manager Portal.
2. Select Users.
3. Select the pencil icon next to the user you would like to link to a contact.
4. Select Link with an existing contact record.
5. Find the appropriate Organization under Search Contacts.
6. Search for the contact name.
7. Once the contact is found, click Link.