Topic

How to create an incident template category for use with Everbridge Suite Incident Communications.

Description

Follow the steps below to create an incident category in Everbridge Suite:

1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
2. Click on the Incidents tab from the top menu bar.
3. Click on the Templates sub-tab.
4. Navigate to the Category column.
5. Click on any entry in the Category column, i.e. an already existing category name or the '---' symbol that represents no Category.

Note in the example below, you may click on one of the existing category names, 'Employee' or 'Animals', or the '---' symbol:

6. A pop-up menu appears:

7. Click --Manage--
8. Click New Category.

9. Enter a name for the new category.

10. Click Save.
11. Click Close.

For information on how to delete an incident template category, see knowledge article EBS: Deleting an Incident Template Category That Is Being Used in Incident Communications.