Question

Can a deleted group be restored in Everbridge Suite?

Answer

Deleted groups cannot be restored. When a group is deleted in Everbridge Suite, whether through the web application or REST API, the group and all its contact associations are permanently removed. This includes any nested (child) groups that were part of the deleted group. NOTE: When a group is deleted, contacts are not deleted, only their associations with the group.

While you cannot directly restore a deleted group, you may be able to reference past broadcast reports for notifications sent to those groups to identify which contacts were previously associated. However, this is not an automated recovery method, and you would need to manually recreate the group and contact associations.

It is recommended to always keep a backup of an organization's Contact database. See knowledge article EBS: How to Backup Contact or User Data in Everbridge Suite for more information on backing up an organization's contact database.