Question

What happens when a notification from Everbridge is sent to voicemail?

Answer

When notifications are sent to a contact's voicemail, it is usually recorded like any other call. However, depending on specific organization and/or notification settings, contacts may receive:

• no message
• the voice notification message
• the voice notification message plus information to confirm receipt of the notification.

See knowledge article EBS: Voicemail Settings and Preferences in Everbridge Suite for more information on how to configure your organization and notification settings for appropriate voicemail behavior.