EBS: What Happens When a Notification From Everbridge Is Sent to Voicemail?

Question:

What happens when a notification from Everbridge is sent to voicemail?

Answer:

When notifications are sent to a contact's voicemail, it is usually recorded like any other call. However, depending on specific organization and/or notification settings, contacts may receive:

  • no message
  • the voice notification message
  • the voice notification message plus information to confirm receipt of the notification.


Please see knowledge base article 000065785 - EBS: Voicemail Settings and Preferences in Everbridge Suite for more information on how to configure your organization and notification settings for appropriate voicemail behavior.

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