Question:

When using a telephone to create a voice recording for a notification, which number should I dial?

Can I use a telephone to create a voice recording for a notification if I am not in the United States or the United Kingdom?

Answer:

Toll-free numbers are generally specific to their countries of origin, and can only be guaranteed to be reliably accessible and toll-free when called by a number from the same country. Calling a toll-free number from a different country is not recommended as the number might be inaccessible due to call routing and phone interconnection between the two countries.

Everbridge recommends its customers adhere to the following:

• The United States toll-free record by phone number should only be used when calling from phone lines/numbers based in the United States.
• The United Kingdom toll-free record by phone number should only be used when calling from phone lines/numbers based in the United Kingdom.
• Customers calling from any country other than the United States and the United Kingdom may use the direct phone number, but can also create a voice recording for a notification by:
  1. using the Everbridge recorder
  2. uploading a file
  3. using text to speech

For more information on the available message voice recording options, please see knowledge base article 000063056 - EBS: Message Voice Recording Options in Everbridge Suite

For a general overview on calling abroad, please view: http://www.howtocallabroad.com/qa/toll-free.html.