EBS: Message Voice Recording Options in Everbridge Suite

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Question:

How can I record a message for a notification?

What are the different ways to record a message?

Answer:

There are four features available to record a message for a notification.

Everbridge Recorder

Use Everbridge Recorder

Using the Everbridge recorder allows you to record a message using your computer's microphone. Follow the steps below to use the Everbridge recorder:

  1. Log in to the Manager Portal and select the desired organization from the upper left-hand corner.
  2. Choose the Notifications tab from the top of the page.
  3. Choose the New Notification button from the top of the page.
  4. Select the radio button for Use a voice recording.
  5. Select the radio button for Use Everbridge recorder.
  6. Select Begin Recording Icon to begin recording your message.
    1. If prompted to give access to your camera and microphone, choose Allow.
  7. Begin speaking your message into your computer's microphone.
    1. Your message must be less than five minutes in length.
  8. Select Stop Recording Icon to stop recording your message.
    1. You may preview your recording by selecting Recording Listen Icon.
    2. If you wish to record your message again, select Trash Can Icon and repeat steps 6 through 8.
  9. Complete the rest of your notification as needed.

Telephone

Record by Telephone

Follow the steps listed below to use a telephone to record a voice message:

  1. Log in to the Manager Portal and select the desired organization from the upper left-hand corner.
  2. Choose the Notifications tab from the top of the page.
  3. Choose the New Notification button from the top of the page.
  4. Select the radio button for Use a voice recording.
  5. Select the radio button for Use a telephone.
  6. Choose the Open recording instructions link.
  7. Follow the telephone recording instructions that display.
  8. Complete the rest of your notification as needed.

Upload a File

NOTE:

The recommended file format is 8KHz, 8bit, mono u-Law or uncompressed PCM WAV and less than 5 minutes in length.

Uploading a File

Follow the steps listed below to upload a file:

  1. Log in to the Manager Portal and select the desired organization from the upper left-hand corner.
  2. Choose the Notifications tab from the top of the page.
  3. Choose the New Notification button from the top of the page.
  4. Select the radio button for Use a voice recording.
  5. Select the radio button for Upload a file.
  6. Choose the Upload a file link.
  7. Select the file to upload.
    1. The file size can not exceed 2.4 megabytes or five minutes in length.
    2. You may preview the file by selecting Recording Listen Icon.
    3. If you wish to upload a different file, select Trash Can Icon and repeat steps 6 and 7.
  8. Complete the rest of your notification as needed.

Text to Speech

Text to Speech

The text of a notification is converted into an audio message automatically so phone paths will be able to receive the message, even if a voice recording is not used.

Follow the steps listed below to convert text to voice:

  1. Log in to the Manager Portal and select the desired organization from the upper left-hand corner.
  2. Choose the Notifications tab from the top of the page.
  3. Choose the New Notification button from the top of the page.
  4. Create the notification as needed. The Text-to-speech radio button is selected by default.
    1. Select Preview Icon to preview the text-to-speech message.
  5. Choose Send.
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