Problem:

Contact Record Status:

Error Message:

NOTE: Contact Upload file failure error messages may be viewed under Contacts >  Uploads > . Clicking on the  icon next to the desired upload file brings you to the Upload Results page where the error is displayed.

Root Cause:

This error occurs when a CSV upload file attempts to add an address to a contact record that already has the maximum amount (5) of addresses allowed. Adding a new address (or location) to your CSV upload file does not automatically overwrite the previous address unless the Location names match.

The {Location that cannot be added} portion of the error message will provide the Location name for the address that cannot be added. 

Solution:

The upload file must be formatted properly to delete or replace an existing address.  The following knowledge base article describes how to remove location information: 000063235 - EBS: How to Delete or Replace the Static Location Data for a Contact When Uploading a CSV File to the Everbridge Manager Portal.