Reset your password in the Everbridge 360 app

Note: This feature is supported in app versions 26.9.0 or later.

Reset your password in the Everbridge 360 app

If you’ve forgotten your password, you can request a password reset email from the app’s login screen.

1. Open the Everbridge 360 app and navigate to your organization’s username and password login screen.
2. Tap Forgot Password.
3. Enter your Username.
4. Enter your registered email address in Registration Email.
5. Enter your answer in Security Answer.
6. Tap Send Link via Email.
7. Check your registered email inbox. If you receive a password reset email, open the link and follow its instructions.
8. Once you’ve reset your password, return to the app and sign in with your new password.

Troubleshooting

• “Invalid input” appears: Complete all required fields: Username, Registration Email, and Security Answer.
• The security question does not appear: Check your username and internet connection, then enter your username again. If the question still does not appear, contact your organization’s administrator.
• No reset email arrives: Check your spam or junk folder. Confirm that your username, registered email address, and security answer are correct before submitting another request.
• The send button is unavailable: After submitting a request, you must wait 60 seconds before requesting another link.
• You cannot access your registered email or remember your security answer: Contact your organization’s administrator for help recovering access.