This article explains how to check whether Visual Command Center (VCC) is experiencing a known outage and how to stay informed about ongoing or future service incidents.
Overview
Use the official Everbridge status page to confirm whether there is a known outage affecting VCC, interpret common error symptoms that may indicate a service-side problem, distinguish between VCC outages and third-party issues, and monitor incidents or subscribe for future outage notifications.
Steps to check VCC outage and service status
1. Check the Everbridge VCC status page
- Go to the Everbridge status page at https://evbgcem.statuspage.io/.
- Review the current status indicators and any listed incidents for Visual Command Center.
- During a service issue, look for any high-priority incident (HPI) entries. Everbridge may publish an HPI and post progress updates on this page until the issue is mitigated.
- For any Visual Command Center outage or error, use this status page as the source of real-time incident updates and mitigation notices.
2. Interpret common error symptoms
Some errors you see in VCC can indicate a service-side problem and should prompt you to check the status page.
- If you see a generic server error such as “A server error has occurred. Please try again later. Error# 524” when attempting to connect, treat it as a possible service incident and retry after a short interval.
- Continue to monitor the Everbridge status page for any new incident entries or updates related to that error.
3. Distinguish between VCC outages and third-party issues
Not all service problems originate within VCC itself; some are caused by third-party services.
- Root causes for incidents are evaluated and can be either VCC-related or due to third-party services.
- Issues such as login failures or being unable to access VCC at all often point toward a VCC outage.
- Problems limited to email delivery or email-based features can indicate that a third-party email provider (for example, Microsoft services like Exchange) is experiencing an outage that affects VCC functionality.
- If the outage appears to affect email-based features, also check Microsoft’s service health or status page for related incidents.
4. Monitor incidents and receive future outage notifications
You can keep track of active incidents and receive alerts about future advisories that may affect VCC.
- Regularly check the Everbridge service advisories / status page for current incidents and advisories impacting VCC.
- Use the status page’s subscription or opt-in options to receive notifications (such as email, SMS, or push updates) about future advisories or incidents affecting the service.
- Continue monitoring the status page during an incident to follow progress updates and confirmation when services have been restored.