Finding Account Administrators in Your Everbridge Account

This article explains how to identify who has Account Administrator access in your Everbridge account, how to list all users with that role, and what it means if you only see Everbridge or API users as administrators.

Overview

Account Administrators are users who have account-level administrative access and can view and manage account-level settings, such as options under Settings > API Authentication Methods. The Account Administrator role grants full access across all organizations and user-management permissions in the account.

How to find users with Account Administrator access

Using the Users or User Roles view

1. Open your account’s Users or User Roles view.
2. Locate the Role column for each user.
3. Look for users whose role is marked as Account Administrator (often abbreviated as “AA” or labeled “Account Admin”).
4. Use sorting or filtering on the Role column to show only users with the Account Administrator role and list everyone with that level of access.

Using Advanced Search in the Manager Portal

1. Go to User Management in the Everbridge Suite Manager Portal.
2. Run an Advanced Search and add a filter by Role.
3. Select or filter for the Account Administrator role.
4. Run the search to list all users assigned the Account Administrator role.

If no users appear when filtering for the Account Administrator role, the account-level Account Administrator role may not have been created.

How to identify your internal Account Administrator

1. Ask your IT department or internal system administrators who manages the Everbridge account and user roles.
2. Look for the person or team responsible for provisioning Everbridge users and who can access account-level menus; they typically manage users across products.
3. If you still cannot determine who it is, check with your organization’s service desk or operations team so they can point you to the individual or team with Account Administrator privileges.

How to check whether you have an internal Account Administrator

1. Review the account’s admin list.
2. Check whether the list shows only Everbridge (EB) and API users.
3. Check whether any users from your company have recent login activity.
4. If the list shows only Everbridge (EB) and API users, and no users from your company have recent login activity, this indicates there is currently no active internal Account Administrator from your organization listed. In that case, the account is effectively managed by Everbridge or API accounts rather than by a logged-in company employee.

How to request an Account Administrator list from Everbridge

1. If you cannot access the user/role views or need confirmation of who the Account Administrators are, contact Everbridge and request an Account Administrator list for your account.
2. Include your Account ID in the request.
3. Include the email address(es) that should receive the response.
4. Everbridge will respond by sending the list of current Account Administrators for that account, typically as an attachment.