Everbridge is used by many different organizations to send important notifications by email, SMS, or phone. If you received a message that mentions Everbridge and you don’t recognize the organization that sent it, there are a few common reasons and clear steps you can take to stop future messages.
Overview
Messages that appear to be “from Everbridge” are actually sent by individual organizations (such as hospitals, businesses, schools, or government entities) using the Everbridge platform. If you are not affiliated with the organization named in the message but still received it, this is typically due to incorrect or outdated contact information in that organization’s records. It is usually not a data breach, and only the sending organization can update or remove your contact information so you stop receiving their alerts.
Why you might receive an Everbridge message unexpectedly
If you receive an Everbridge alert from an organization you do not recognize or are not associated with, the most common reasons are:
- Your phone number or email is in their contact list: The organization has your phone number or email address stored in their internal contact records, so their notification reached you.
- Data entry error: Someone may have mistyped a phone number or email address (for example, transposed digits in a phone number), and your contact details were added by mistake.
- Reassigned phone number: Your phone number may have belonged to someone else in the past, and that previous owner is still listed in the organization’s contact or HR systems. When the organization sends alerts to that contact, they now reach you instead.
These situations are usually the result of incorrect or outdated contact information, not a data breach.
What Everbridge can and cannot do
Each organization that uses Everbridge manages its own contact lists and decides who receives their notifications. Everbridge does not control clients’ contact data and cannot:
- Directly remove your phone number or email from a specific organization’s contact list.
- Edit or correct a client’s contact records on their behalf.
- Confirm or share details about a client’s notifications without that client’s authorization.
This means only the organization that sent you the message can update or remove your contact information so you stop receiving their alerts.
How to stop receiving messages not meant for you
If you received an Everbridge alert from an organization you are not associated with, you should reach out directly to that organization and ask them to correct their records.
Step 1: Identify who sent the message
Everbridge alerts typically include the name of the sending organization, such as a company, school, hospital, or public agency. This information is usually visible in:
- The subject line or body of an email.
- The message text of an SMS.
- The audio content of a phone call.
Use this name to determine which organization to contact.
Step 2: Ask the organization to update or remove your contact details
Once you know who sent the notification, contact that organization’s communications team, HR department, or incident/alerts team. Let them know:
- That you received an Everbridge notification unexpectedly.
- The phone number or email address that was contacted.
- That you are not affiliated with their organization (or that the number was reassigned, if applicable).
Ask them to locate the contact record that contains your number or email and to update or remove it from their Everbridge contact list. After they correct their internal data and it syncs with Everbridge, you should stop receiving messages from that organization.
Is this a security issue or data breach?
An unexpected Everbridge message usually indicates that your contact details were added to an organization’s contact list in error or were inherited from a previous owner of your phone number. This type of issue is generally due to inaccurate or outdated contact records and is not, by itself, evidence of a security incident or data breach.