| User Status Model Simplification |
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Administrators can now enable or disable user accounts to manage system access. When a user is disabled, all login methods are blocked, including SSO-only access.
Release Date: May 26 (EU), May 27 (US) |
| MFA Enhancement to Support Failover Options |
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Administrators can now configure multiple supported MFA methods for an account or organization, designate a recommended method, and allow users to switch to another supported option during login when needed.
Release Date: May 26 (EU), May 27 (US) |
| Promote “Use VCC Operator Console” to Core Permission |
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Administrators can now use the existing Use VCC Operator Console permission as a core permission when creating or editing custom roles.
Release Date: May 26 (EU), May 27 (US) |
| Authenticated Access for Online Help |
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Online Help content now requires users to authenticate before viewing. Users who open a direct Online Help URL will be prompted to log in before continuing. Release Date: May 26 (EU), May 27 (US) |
| EB360 Reskin for Authentication Experiences |
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Authentication experiences have been refreshed with the Everbridge 360 design framework, providing a more modern, consistent experience across authentication workflows and better alignment with the broader EB360 design direction.
Release Date: May 26 (EU), May 27 (US) |
| Signature Validation Uploads |
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Customers can optionally enable Signature Validation for Contact and Asset upload files, adding a layer of security that helps verify files are authentic, unmodified, and from trusted sources.
Release Date: May 26 (EU), May 27 (US) |
| Unique Location Type and Location Name Validation |
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For Static Locations, each Location Type and Location Name combination must now be unique across uploads, API, and SFTP. This validation helps ensure consistent Static Location management by preventing duplicate Location Type and Location Name combinations. Duplicate Static Location entries that were previously accepted will now return errors when submitted through upload, API, or SFTP. Release Date: May 26 (EU), May 27 (US) |
| Member Portal Display of Disabled Email Addresses |
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Organization contacts can now see when their email address has been disabled and when they are no longer receiving Everbridge notifications by email. This gives contacts visibility into why they may not be receiving notifications and helps them identify and resolve email-related issues.
Release Date: May 26 (EU), May 27 (US) |
| Broadcast Duration Default |
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Everbridge operators can now define a default broadcast duration for notifications. Operators can set a default broadcast duration of more than one hour for notifications.
Release Date: May 26 (EU), May 27 (US) |
| MS Teams Report Download |
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Users can now download the MS Teams Delivery Method Unverified Paths report to identify contacts who are unable to receive Everbridge notifications through Microsoft Teams. This gives organizations a report of contacts who cannot receive Everbridge notifications through Microsoft Teams. Release Date: May 26 (EU), May 27 (US) |
| Unified Reporting for Resends |
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Users can now view recipient confirmation data for communications with resends in a single consolidated view. The view includes real-time status updates and detailed resend history accessible through the View # Resends link.
Release Date: May 26 (EU), May 27 (US) |
| Custom Reports |
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Users can create custom reports for communication performance, delivery details, and recipient-level data using flexible filters and field selection. This helps users analyze communication effectiveness, export data for compliance and executive reporting, and maintain reporting continuity in the modern Communications platform.
Release Date: May 26 (EU), May 27 (US) |
| Simplified Icons in Activity Log |
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Users can access communication actions from a text-labeled dropdown menu, with options such as Send Update and Resend, instead of relying on icon-only navigation. This helps users quickly identify and select the right action during time-sensitive situations, reducing errors and speeding response.
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| Configurable Permissions for Communication Custom Roles |
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Administrators can configure granular permissions for Asset Management, Alert Management, and VCC directly within the Communications custom role builder. Release Date: May 26 (EU), May 27 (US) |
| Community/Visitor Engagement in Communications |
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Users can send messages to SMS opt-in recipients, formerly known as Nixle Channels, within Communications. Community Subscriptions make it easy to send messages to SMS keyword and ZIP code opt-ins, and the Communications integration enables faster message sending and geo-targeted outreach.
Release Date: Available now |
| Mobile Alert Management in ManageBridge |
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ManageBridge now includes an Alerts tile that opens a mobile-optimized Alert Management experience in the app. This lets operations teams and responders monitor and manage alerts away from their desks, helping reduce delays when urgent action is required.
Release Date: May 29 |
| City Risk Level API |
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A new API enables customers to retrieve city risk ratings directly from Everbridge systems. Customers can retrieve current risk levels for all cities or for a specific city within a country using standard country identifiers. This allows organizations to integrate authoritative risk level data into internal tools such as GSOC dashboards, booking systems, and traveler mobile apps. Risk level data aligns with the ratings displayed in Everbridge Travel Protector. Release Date: May 26 (EU), May 27 (US) |
| Optional Contact Matching Configuration |
| Travel Protector now supports configurable email-first contact matching during itinerary ingestion. When enabled, this parameter prioritizes traveler email matching after Employee ID matching and before fuzzy name matching. This improves traveler-to-contact matching accuracy for organizations with employees who have common or similar names, helping reduce incorrect itinerary associations and manual corrections. This optional enhancement does not change existing Employee ID or fuzzy name matching behavior. Availability: This feature is available to all Travel Protector customers with Anvil to EB or EB Travel Connector itinerary sources. Release Date: May 26 (EU), May 27 (US) |
| Customer KML and Shapefile uploads to Layer Library |
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Users can now find KML and Shapefiles uploaded to VCC in the Everbridge Layer Library. Existing upload workflows remain the same; after uploading, users can save and refresh the page to see the layer listed in the Layer Library.
Release Date: May 26 (EU), May 27 (US) |
| ESRI Layer Library |
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Users can now use Everbridge Layer Library to search, browse, and add supported ArcGIS/Esri Feature Service layers directly to the VCC map. Users can add public and authenticated private Esri layers, manage active layers with drag-and-drop reordering and visibility controls, search and filter by text, tags, created date, updated date, and access type, and preserve active layers and preferences across refreshes and saved views.
Release Date: May 26 (EU), May 27 (US) |
| Crisis Management Rebranding |
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Crisis Management is being renamed Response Management, and Critical Events are being renamed Responses to better reflect how teams coordinate work across a wide range of business events. Why we are making this change: Availability: This change affects all Response Management (formerly Crisis Management) customers. Release Date: May 29, 2026 |
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Public Incident Zones in Communications |
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Public Safety customers with access to Public Incident Zones can send geo-targeted messages to anonymous Public Safety Mobile App users. Public Incident Zones send messages to anyone sharing their location through the Public Safety Mobile App; push alerts are delivered to people within the geo-zone and to anyone who enters the zone during the active broadcast period.
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| Product | Feature Area | Feature | Description | Benefits |
| Communications | Map | Map Type | The map provider has been updated from Azure Maps to Google Maps to improve map search functionality within Communications. | Improves map search functionality in Communications. |
| Communications | Templates | Open in New Tab | Users can now right-click a template in the template library and open it in a new browser tab, making it easier to review or edit templates without losing their place in the library. | Enables users to edit multiple templates more efficiently without losing their place in a filtered list. |
| Communications | Templates | Recipients | When a custom shape is drawn in VCC, the Communications form now uses that shape to populate recipients instead of using the polygon saved in the selected template. | Helps ensure Communications reach the intended area by using the custom shape drawn in VCC. |
| Communications | Templates | Category | When launching a Communication, users now see only the template categories their role has permission to access. | Helps users find relevant templates faster during time-sensitive situations. |
| Communications | Templates | Category | When accessing the template library, users now see only the categories that contain templates their role has permission to access. | Keeps the template library focused by showing only categories with relevant templates. |
| Everbridge 360 | Contact Management | Contact External ID | The Contact External ID field character limit has increased from 50 characters to 80 characters. | Supports larger external ID values for contact records. |
| Everbridge 360 | Contact Management | Location Type Prompt name | The Location Type Prompt name field character limit has increased from 20 characters to 30 characters. | Supports longer Location Type Prompt names. |
| Communications | Templates | Category | Users can now create a new template category directly from the Select Category dropdown while building a template. | Enables users to organize templates without leaving the authoring workflow. |
| Communications | Templates | Save Template | Users with permission to edit contacts or recipients can now save communication templates without selecting recipients upfront, providing flexibility consistent with Incident Templates. | Enables faster template creation by allowing recipients to be added when the Communication is launched. |
| Visual Command Center | Traveler Tab | Departure and arrival times have been added to the Traveler Tab in Alert and Ad Hoc reports. | Provides additional travel timing details in the Traveler Tab Excel report by including segment departure and arrival times alongside location start and end times. |
| API | Endpoint | Method | Old Behavior | New Behavior |
| /contact | /Create Contact; /Update Contact; /Create Contact (Batch); /Update Contact (Batch) | POST; UPDATE | Static locations created through the API could previously use duplicate Location Name and Location Type combinations. | Validation has been added to prevent duplicate Location Name and Location Type combinations. |
| Product Area | Feature Area | Feature | Defect | Case Numbers |
| Everbridge 360 | Contacts | API | Static locations added via API allowed duplicate Location Name and Location Type combinations. | 772288 |
| Everbridge 360 | Contacts | Adding Contacts to Groups | Contacts already in a group were displayed in the Add Contacts to Group window. | 799757 |
| Everbridge 360 | Scheduling | Staff Count | Unable to run the Staff Count Report for all calendars. | 744670 |
| Everbridge 360 | Incidents | Member Portal | Content of incident variables of type Location: Geo Shapes showed coordinates instead of a map on the Member Portal. | 787148 |
| Everbridge 360 | Scheduling | Member Portal | Partially unavailable contacts were not prefixed with (U) on the published calendar and On-Call Now tabs on the Member Portal. | 804739 |
| Everbridge 360 | Scheduling | Member Portal | A contact’s phone number appeared on the Member Portal when viewing the contact’s schedule, even though the phone path was not selected for display in the Publish Calendar settings. | 806790 |
| Everbridge 360 | Groups | Group Search | Group search is slow after initial entry. | 800182 |
| Product Area | Feature | Known Issue |
| Mass Notification | Scheduling | Users with custom roles with calendar access may appear able to edit calendars they do not own; however, those changes cannot be saved. Editing access for non-owned calendars has been removed to prevent this behavior. |
| ManageBridge HD App (iPad-only) End-of-Life – July 31, 2026 |
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The ManageBridge HD app (iPad-only) will reach end-of-life on July 31, 2026, and will no longer be supported after this date. Customers currently using ManageBridge HD are encouraged to migrate to the Everbridge ManageBridge app, which supports iOS across iPhone and iPad in a single unified application. To ensure uninterrupted mobile access and continued support, users should download and begin using the Everbridge ManageBridge app prior to July 31, 2026. ManageBridge on iOS: ManageBridge App - App Store |
| Legacy Everbridge User Interface End-of-Life – September 30, 2026 |
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The legacy Everbridge user interface will reach end-of-life on September 30, 2026, for customers using Everbridge 360, Core, Pro, Enterprise and Public Safety packages. After this date, all organizations will automatically access the Everbridge 360 user interface, and legacy interface toggles will be removed. This change affects only the user interface presentation layer and does not impact modules, workflows, data, or contractual entitlements. For full details and transition guidance, see: |
| Legacy Everbridge Mobile App End-of-Life – September 30, 2026 |
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The legacy Everbridge Mobile App will reach end-of-life on September 30, 2026 for customers using Everbridge 360, Core, Pro, and Enterprise product packages. After this date, the legacy app will no longer support mobile push notifications or Safety message functionality. This change does not affect State & Local Government or Public Safety packages. Customers should migrate users to the Everbridge 360 Mobile App to ensure uninterrupted mobile capabilities. For full details and migration guidance, see: |