Topic

This article describes how to request the creation of a new Organization under an existing Everbridge account. It explains who can request a new Organization, how the request is handled by the Account Manager and the Implementations team, and what to expect from Technical Support.

Description

New Organizations in Everbridge are created by Everbridge personnel and cannot be created directly by users in the system interface. To request a new Organization under an existing Everbridge account, you must direct your request to your Everbridge Account Manager. The Account Manager is responsible for determining whether a new Organization can be enabled for your account.

Once the Account Manager approves the request to create a new Organization, they will submit the request to the Implementations team. The Implementations team is responsible for performing the actual setup and configuration to add the new Organization to your environment and to the appropriate parent account. Implementations activities are separate from Technical Support responsibilities.

After the request has been passed to the Implementations team, the Implementations team will contact you directly when they are ready to proceed. You, or your Account Manager, will be notified once the new Organization has been added to your environment.

After the new Organization has been provisioned by the Account Manager and Implementations team, Technical Support can assist with guidance on how to use the organizational features that have been enabled. Technical Support can also help provide status updates by coordinating with your Account Manager but does not control the provisioning process itself.

It is important to distinguish between creating a user and creating an Organization. Users can be created within existing Organizations and accounts, while new Organizations themselves must be created by the Account Manager and Implementations team. Adding a new Organization always requires coordination with your Account Manager; it cannot be completed through self-service capabilities in the user interface.