Everbridge CEM: April 2026 Release Notes

The Communication List now automatically filters results based on user permissions, ensuring users only see communications they are authorized to access. This applies across search results and direct links to Communication Details.

This enhancement reduces unnecessary noise and helps prevent exposure to unauthorized communications. It is especially beneficial for organizations with multiple teams or response groups operating within the same platform.

Availability: This feature is free to all Communications customers and won't affect existing settings. 

Release Date: April 28 (EU), April 29 (US)

A new unified Single Sign-On (SSO) entry point is now available on the Manager Portal login page. Users can select the SSO login option, enter their domain, and be automatically routed to the correct SSO configuration.

This enhancement eliminates the need for users to remember or bookmark organization-specific SSO URLs, simplifying the login experience and reducing friction.

Availability: This feature is free to all Critical Event Management customers and won't affect existing settings. 

Release Date: April 28 (EU), April 29 (US)

Administrators can now require a replacement when a scheduled contact is marked as unavailable. When this setting is applied, a replacement must be selected before the schedule can be finalized, helping ensure continuous coverage.

This enhancement helps prevent scheduling gaps and ensures that responsibilities are always reassigned when a contact is unavailable.

Availability: This feature is free to all Critical Event Management customers and won't affect existing settings.

Release Date: April 28 (EU), April 29 (US)

We’re pleased to announce that the Everbridge 360 mobile app for iOS is now available for download from the Apple App Store in China.

Customers and users within mainland China can now easily access and install the app directly from the local App Store, ensuring improved accessibility, performance, and compliance with regional distribution requirements.

If you have teams or travelers operating within China, this update enables seamless mobile access to Everbridge 360 capabilities without the need for alternative download methods.

‎Everbridge 360 App - App Store

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Communications can now be automatically launched as part of a CEM Orchestration Workflow.

This enhancement helps organizations:

• Reduce response times during incidents
• Eliminate manual communication steps
• Improve visibility for stakeholders
• Ensure consistent messaging at every stage

Availability: This enhancement is free for all Communications customers provisioned for CEM Orchestration. The feature must first be enabled at the Organization level from Settings > Notifications > Default Options. 

Release Date: April 28 (EU), April 29 (US)

Users can now get answers to product knowledge questions directly within Everbridge 360. This includes guidance on where to find features, how to complete configuration steps, and explanations of product concepts or terms. Responses may also include links to relevant source content for additional context.

This enhancement reduces the time spent searching for information and helps users get the guidance they need directly within their workflow. The initial release focuses on product support questions, with plans to expand to broader knowledge and additional use cases over time.

The assistant does not currently access or use PII. 

Organization administrators can manage availability under Settings > Organization > Artificial Intelligence.

Availability: This enhancement is available to Everbridge 360 Enterprise customers.

Release Date: April 28 (EU), April 29 (US)

Operators can now assess Alerts more quickly with AI-based analysis for a selected Alert. The output includes a concise Alert summary and a recommended next step, such as Snooze, Acknowledge, or Launch Communication, to support faster and more consistent triage workflows.

This enhancement reduces the time spent manually reviewing Alert details and helps Operators make more consistent decisions directly in the flow of work. The Alert Triage Agent is designed to support Operator judgment while keeping humans in control.

The feature does not currently access or process customer PII.

Organization administrators can manage availability under Settings > Organization > Artificial Intelligence.

Availability: This enhancement is available to Everbridge 360 Enterprise customers.

Release Date: April 28 (EU), April 29 (US)

BC in the Cloud (BCIC) Task Lists are now fully integrated into Crisis Management, building on the earlier release of BCIC Task List Templates. Incident Commanders can seamlessly access and activate BCIC task lists alongside native Crisis Management task lists.

Key Capabilities

• BCIC task lists are available in a dedicated BCIC Task Lists section
• Task lists can be selected and activated seamlessly during event creation
• BCIC metadata is included in task list descriptions, such as Linked Plans, Business Entities, Processes, Locations, Applications, Resources, Providers, and Job Titles

This enhancement enables:

• Faster response: Quickly select relevant business continuity task lists during incidents
• Better context: Leverage rich BCIC metadata for deeper operational insight

Availability: This feature is available to customers with both BC in the Cloud and Crisis Management.

Release Date: April 28 (EU), April 29 (US)

Employee Mobile Safety Chaperone events are now available as risk events in Visual Command Center, enabling automated alerting, targeted stakeholder notifications, and real-time map visibility.

Organizations can trigger alerts for Chaperone safety events using advanced orchestration workflows, ensuring timely and coordinated responses.

Key Capabilities

• Automatically notify the appropriate stakeholders based on existing escalation and communication rules
• View Chaperone safety events alongside Mobile Safety SOS events on the Visual Command Center map for improved situational awareness

New Risk Event Sub-Category

• Chaperone

Action Required
Beginning April 29, 2026, Mobile Safety Chaperone risk events will be published. Please review and update any Visual Command Center workflows or alerting rules that rely on the Mobile Safety risk feed to ensure proper notification and visibility.

Availability: This feature is available at no charge to Everbridge CEM customers with Risk Intelligence.

Release Date: April 28 (EU), April 29 (US)

Auto-Published Risk Intelligence brings AI-powered speed and scale to Everbridge 360 by automatically publishing risk events into the CEM platform.

This enables faster alerting, broader event coverage, and more opportunities to take action before issues escalate.

By eliminating manual verification delays, this enhancement improves the speed of threat detection and response, helping organizations make more informed decisions during critical situations.

Availability: This feature is available at no charge to Everbridge CEM customers with Everbridge Risk Events or Everbridge Travel Risk Events feed. Previously, it was only available to EB360 Enterprise customers.

Release Date: April 28 (EU), April 29 (US)

Recipients of booking alert emails can now view both the destination and departure location of travelers who meet a travel policy threshold.

This enhancement improves visibility into traveler movements and represents the first step toward expanded PNR visibility in these emails.