Topic

This article describes how Everbridge Travel Protector and related reporting behave when traveler records contain only one-way itinerary segments, why such travelers may not appear in Current POB (people on base / in-country) reporting, and how to use Travel Custom Reports as a best-fit option to approximate travelers with no recorded departure segment.

Description

Travel Protector reporting is based on booked itinerary segments that are ingested into the system. When a contact’s record includes only an arrival segment and does not include an onward or return segment, there is no recorded departure available for reporting. In these cases, the system does not have a departure segment to mark or update the traveler’s status after arrival.

Because reports reflect only the itinerary data on file, the absence of a recorded return or onward segment means the Current POB report may not list that person. The report cannot reliably confirm that the traveler is still in-country, and it also cannot confirm that the traveler has left. As a result, the report may not clearly flag one-way travel or missing return segments as ongoing presence in a destination.

The Travel Custom Report is the best-fit option currently available for identifying individuals who traveled to a given country within a date range. It can return arrivals to a country, but the results may include travelers who have since returned. Since reporting relies on booked itinerary segments, one-way travel or missing return segments are not automatically interpreted as confirmed in-country stays.

A two-view approach can be used with Travel Custom Reports to approximate travelers with no departure segment on record for a given country:

• Arrivals view: Filter on To Country equal to the relevant country and use a longer lookback window (for example, 60–90 days) to capture people who arrived and may not yet have return segments recorded.
• Departures view: Filter on From Country equal to the same country with a shorter, more recent window (for example, last 30 days) to capture recorded departures.

If a traveler appears in the Arrivals view but does not appear in the Departures view, this should be interpreted as “no departure segment on record” rather than a confirmed indication that the traveler is still in-country. When an onward or return segment is later booked or the itinerary is updated, both reports will reflect that change based on the new segment data.

To cover multiple countries, Travel Custom Reports can be run separately for each country that needs to be reviewed. The resulting report exports can then be combined externally, such as in a spreadsheet, to create a consolidated list. This allows organizations to review travelers across several countries using the same Arrivals and Departures pattern while working within the current reporting capabilities.

Some report types that pull contacts traveling from specified countries may show limited trip details, such as trip duration, without reliably including the full itinerary or explicit return segments. These report types may not indicate whether a trip is one-way or whether the traveler returns to the original region, and therefore may not fully meet the need to detect departures or determine whether a traveler has returned.

Incomplete itinerary details in Travel Protector reporting can occur for several reasons, including:

• Vendor-provided Passenger Name Record (PNR) data that contains limited or duplicate segments.
• Hotel or travel segments that are not properly shared or processed by the system.
• Data transmission issues between the travel booking system and the VCC platform.

Currently, Everbridge Travel Protector provides detailed travel segment data in custom travel reports, including arrival and departure times. However, the system does not natively display the total number of hours a traveler spends in a location or explicitly flag “End of Trip” or “One-Way” trips. Users can submit a Request for Enhancement (RFE) through the Support Center to suggest adding features such as explicit end-of-trip indicators, one-way trip flags, or total time-in-location calculations.