Topic
Locating Call Results in Incident Communications
Description
Call Results provide visibility into the delivery status of Incident Communications by delivery path. Call Results can be used to determine whether a message was sent, not attempted, or failed for each recipient and delivery method.
Call Results for Incident Communications are accessed through the notification details within an incident.
Access Call Results in Incident Communications
This section outlines the process for locating and reviewing call results associated with incident communications.
- Navigate to the Communications tab.
- Under Everbridge Classic, select Open/History.
- Select the desired Incident from the list.
- Locate the relevant Notification within the incident details page.
- Locate the recipient list under the Delivery Details section.
- Select the "+" icon next to a recipient.
- Review delivery paths and corresponding Call Results.
Each delivery method (for example, Email, SMS, or Voice) displays its own Call Result.
Review Call Results
The report displays Call Results for each recipient, indicating whether the message was sent, not attempted, or failed for the selected delivery path.
The Incident Communications dashboard and incident report views typically display the same platform-recorded delivery attempts and results that appear in Call Results. If additional carrier-level retries, system-level processing, or network routing activity occurs outside the standard incident record, those activities may not appear in these views.
These results can be used to support troubleshooting and identify delivery issues. To check for more granular call or delivery details (for example, to confirm how many phone call attempts were placed), review any available detailed call or delivery report areas in your portal. If those reports are not available in your account, or you require deeper call-level logs than are shown in the Incident Communications dashboard and incident report, contact your organization’s Everbridge administrator or Everbridge Technical Support for assistance; additional access permissions may be required.
Refer to the following article for detailed definitions and troubleshooting guidance for each delivery method: EB360: Understanding Call Result Messages for Notifications in Everbridge Suite