Topic
Locating Call Results in Incident Communications
Description
Call Results provide visibility into the delivery status of Incident Communications by delivery path. Call Results can be used to determine whether a message was sent, not attempted, or failed for each recipient and delivery method.
Call Results for Incident Communications are accessed through the notification details within an incident.
Access Call Results in Incident Communications
This section outlines the process for locating and reviewing call results associated with incident communications.
- Navigate to the Communications tab.
- Under Everbridge Classic, select Open/History.
- Select the desired Incident from the list.
- Locate the relevant Notification within the incident details page.
- Locate the recipient list under the Delivery Details section.
- Select the "+" icon next to a recipient.
- Review delivery paths and corresponding Call Results.
Each delivery method (for example, Email, SMS, or Voice) displays its own Call Result.
Review Call Results
The report displays Call Results for each recipient, indicating whether the message was sent, not attempted, or failed for the selected delivery path.
These results can be used to support troubleshooting and identify delivery issues.
Refer to the following article for detailed definitions and troubleshooting guidance for each delivery method: EB360: Understanding Call Result Messages for Notifications in Everbridge Suite