Topic
Launch New Communication | Communication Details Dashboard | Everbridge 360™ (EB360)
Description
The Communication Details dashboard consolidates how users launch new independent communications with a single “Launch New” button that opens a dropdown menu containing all three options.
| Note: This applies to the Communication Details dashboard only. Launching a new communication from this view creates an independent communication – it is not an update or reply to the current communication. |
The “Launch New” Button
Location
The “Launch New” button is located in the Activity Log area of the Communication Details dashboard, in the upper-left section of the activity panel.
Appearance
- Displays as a single button labeled “Launch New” with a dropdown arrow (▾).
- Clicking the button opens a dropdown menu directly below it.
- The dropdown lists three options: Standard, Polling, and Conference – each with its corresponding icon.
How to Launch a New Communication
Accessing the Dropdown
- Navigate to the Communication Details dashboard for an existing communication.
- Locate the “Launch New” button in the Activity Log area (upper-left of the activity panel).
- Click the “Launch New” button. A dropdown menu appears with three communication type options.
Selecting a Communication Type
- Click the desired communication type from the dropdown:
- Standard – A standard one-way notification.
- Polling – A communication that collects responses from recipients.
- Conference – A conference bridge communication.
- The system navigates to the communication launch form with the selected type pre-selected.
- Complete and launch the new communication as normal.
Functional Behavior
Independent Communications
Communications launched from the “Launch New” dropdown are fully independent. This means:
- The new communication is not linked to the current communication thread.
- It receives its own unique communication ID.
- It has its own separate Communication Details dashboard.
- Recipients and message content must be configured fresh in the launch form.
| Note: "Launch New" is different from "Send Update." Send Update sends a follow-on message within the same communication thread and to the same recipients. Launch New creates an entirely separate communication with no connection to the current one. |
Communication Types – Behavior Unchanged
Each communication type behaves identically to how it did when launched from the previous separate buttons:
- Standard: Delivers a one-way message via selected delivery paths (SMS, email, voice, app, etc.).
- Polling: Prompts recipients to respond to a question with predefined answer options. Response data is captured in the Confirmation Status panel.
- Conference: Bridges recipients into a live audio conference call.