| Communication Plans |
Communication Plans enable organizations to create standardized, reusable messaging workflows that align with phase-based Incident response procedures. By defining communication sequences once, teams can quickly launch consistent, pre-approved messaging during high-stress events to reduce manual effort, minimizes errors, and significantly shortens response time when every second matters. This feature is available to all Everbridge 360 customers at no additional cost and won't affect existing settings. Users must add a Phase (Initial, Update, or Close) to a Communication Template in order for it to be included in a Communication Plan. Release Date: January 20 (EU), January 21 (US) |
| Custom Roles: “Create, edit and delete Contact Custom Reports” |
The Custom Role scope has been expanded to include the "Create, edit, and delete Contact Custom Reports" permission, allowing administrators to manage Contact Custom Report access when creating or editing Custom Roles. This enhancement is available to all customers at no additional cost. A new dependency requires the "View Contact Name and External ID" permission to be enabled for roles that manage Contact Custom Reports. Existing configurations are not impacted unless the role is edited, at which point the dependency will be enforced. Release Date: January 20 (EU), January 21 (US) |
| Earthquake Risk Event Format |
The Everbridge Risk Events Feed will now display a new, enhanced format for Earthquake Risk Events, allowing operators to streamline their response and reporting efforts. This enhancement is free for all customers using Everbridge Risk Events and won't affect existing settings. Release Date: January 20 (EU), January 21 (US) |
| Critical Events in Everbridge 360 Desktop App |
Crisis Management capabilities are now available in the Everbridge 360 Desktop App, providing a centralized workspace for planning, coordination, and execution during Critical Events. Users can run predefined SOPs, manage Critical Events, assign and track Tasks, and collaborate in real time without leaving the desktop experience. This enhancement improves situational awareness and speeds decision-making during active crises. This enhancement is available to all Everbridge 360 Critical Events customers and won't affect existing settings. Release Date: End of January (TBA) |
| Product | Feature Area | Feature | Description | Benefits |
| Communications | Launch | Updated Form | Updated the layout styling of the Communication Launch form. | Reduces unnecessary white space for improved readability, enhanced visual ergonomics and efficiency when launching Communications. |
| Communications | Recipient Selection | Include Recipients In Area Toggle | Recipients located within a predefined area are automatically included without requiring to manually enable the setting. | Ensures that Communications launched from Alerts with area-based templates include recipients within the predefined polygon by default, improving speed and accuracy of message targeting during time-sensitive incidents. |
| Everbridge 360 | Custom Roles | Contact Custom Report | Admins can now provision new Custom Roles with or without access to Contact Custom Reports. Note that there are no changes to existing Custom Roles. | Offers additional configurability for User Role provisioning. |
| Product Area | Feature Area | Feature | Defect | Case Numbers |
| Everbridge 360 | Account Settings | Account Name | Administrators were unable to update their Account and Organization Names. |
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| Everbridge 360 | Contacts | Contact Rules | Contacts were not correctly retrieved when Expected Location was used as a filter. |
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| Everbridge 360 | Contacts | Dynamic Groups | Contacts were unexpectedly displayed for users who should not have had access. |
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| Everbridge 360 | Contacts | Scheduling | Notifications sent using a Contact Rule linked to a Calendar did not reach on-call Contacts. |
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| Everbridge 360 | Contacts | Scheduling | Notifications weren't sent to the on-shift rotation. |
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| Everbridge 360 | Contacts | Upload | The Upload page allowed uploads without a CSV file. |
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| Everbridge 360 | Member Portal | Profile | Members were unable to save their profile on the Member Portal. |
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| Everbridge 360 | Universe | Contact Dots | Contacts would sporadically fail to appear on the Universe Map. |
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| API | End Point | Method | Defect | Case Numbers |
| Contact | /contact | PATCH | The Contact PATCH API returned an error when using a server token. |
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