Everbridge CEM: December 2025 Release Notes

Users can now configure Notification Cycles in intervals by minutes, hours, or days. This is particularly helpful for long-running events where follow-up messaging occurs over multiple days, enhancing control of Notification cadence and reducing unnecessary message frequency.

This feature is free for all customers and won't affect existing settings. 

Release Date: December 16 (EU), December 17 (US)

Organizations can now provision DKIM keys directly for their custom sending domains. This allows Email Notifications to be sent from authenticated “From” addresses aligned with a customer's domain, improving deliverability and trust without requiring Everbridge support intervention.

This feature is available only when using the Custom From Email feature.

Release Date: December 16 (EU), December 17 (US)

Administrators can now download existing Incident Subscriptions from the Incident Subscriptions List and upload updates via the UI (from Upload Incident Subscriptions) or API. This enhancement streamlines subscription creation and bulk maintenance, making large-scale updates faster and more manageable.

This enhancement is free for all customers and won't affect existing settings. 

Release Date: December 16 (EU), December 17 (US)

Users can now search for Contacts by specifying a date range for any date-based field. This improves precision when locating Contacts tied to certain events, time periods, or updates.

The feature is available to all customers and won't affect existing settings. 

Release Date: December 16 (EU), December 17 (US)

The redesigned Travel Risk Intelligence interface enables bulk selection and template assignment for multiple countries at once. Users can more easily identify templates, delivery methods, and update timestamps. This reduces manual effort and supports better tracking of Risk Level changes.

Also, in addition to Countries and Cities, Region reports are now supported, allowing users to drill into region-wide details (such as "The Middle East"). 

This feature is available to all Travel Protector customers at no additional cost and won't affect existing settings. 

Release Date: December 16 (EU), December 17 (US)

Users can now instantly filter Contacts in Visual Command Center using existing Contact Rules. This makes it easier to validate Rule logic, troubleshoot issues, and understand why Contacts match specific criteria. The enhancement reduces manual filtering and supports more efficient rule-based workflows.

This feature is available at no additional cost to all Visual Command Center customers. No action is required for enablement, and the Rule tab will appear automatically. Administrators should ensure that their Contact Rules are up-to-date in VCC. 

Release Date: Available Now

Watch Zones now display clear active vs. inactive visual states on the map, along with tooltips explaining inactive conditions. This eliminates the need to click into each Watch Zone to determine status, allowing users to quickly identify whether a Watch Zone is operational and take action without friction.

• Active Watch Zone
  
• Inactive Watch Zone
  

This enhancement is free for all Everbridge 360 Enterprise customers and won't affect existing settings. 

Release Date: Available Now

The new Task management experience provides real-time task coordination with Dashboards, Kanban boards, and detailed Task List controls. Teams can manage assignments, update Task progress, and bulk-edit Tasks during Critical Events. This improves clarity, accelerates response execution, and enhances collaboration during crises.

This feature is available to all customers using Everbridge 360 Critical Events and won't affect existing settings. 

Release Date: December 15 (EU), December 16 (US)

A new column displays the number of Alerts linked to each Critical Event. This gives emergency managers immediate context on event impact and activity while supporting faster prioritization and better-informed operational decisions.

This feature is available to all customers using Everbridge 360 Critical Events and won't affect existing settings. 

Release Date: December 15 (EU), December 16 (US)

All active BCIC Task List Templates are now visible within the Everbridge 360 Task Library. Templates appear consistently under Crisis Management templates with standardized naming and metadata. This provides easy access to high-quality, governance-approved recovery strategies during incident response.

Release Date: December 15 (EU), December 16 (US)

Incident Commanders can initiate and manage Collaboration Channels (formerly known as "Smart Channels") directly from Critical Events, spanning multiple communication platforms while auto-filling the Channel name and description using Event Details. Messages and files are visible within EB360, with transcripts stored automatically for compliance. This enables faster team coordination and centralized communication during crisis response.

This feature is available at no additional cost to all Everbridge 360 Critical Events users and won't affect existing settings. 

Release Date: December 15 (EU), December 16 (US)

The new Lightning Risk Event Feed provides near real-time visibility into lightning activity across the U.S. It enhances situational awareness and supports decision-making for weather-related risks that might impact people, assets, or operations by offering faster, more localized intelligence.

This feed is available at no additional cost to Everbridge 360 Enterprise customers.

Release Date: Available Now

Users can now view streaming activity through multiple visualizations, including Timeline, Summary, and Playback charts. A new Streaming Units widget also highlights overall platform usage. Together, these improvements help identify trends, anomalies, and capacity needs more easily.

These enhancements are available to Everbridge 360 Pro and Enterprise users with the Physical Security Addon and at least one video integration.

Release Date: Available Now

Support for text-to-speech (TTS) for additional Notification languages is now available:

• Urdu
• Bengali
• Vietnamese
• Thai
• Indonesian
• Ukrainian
• Hebrew

The interface styling has been updated to better align with the rest of Everbridge 360.

Smart Channels have been renamed Collaboration Channels, and their setup will now be under the Organization Settings > Notifications > Integrations.

CEM

CMDB Group Lookup

Filtering

CMDB group lookup mapping export didn't work when filtering on a group.

• 755197

CEM

Contacts 

Scheduling

Unavailable staff were still being notified. 

• 709175

CEM

Contacts

Phone Number Validation

Phone numbers in Ascension Island were not accepted with the +247 country code. Values have been added and will now correctly validate.

• 719067
• 733806​

CEM

Notifications

Audio Prompt

The Korean audio prompt for “Press 2 to Replay” incorrectly said “Press 2 to Reply”, which has been corrected.

• 739577