EB360: Managing Everbridge User Licenses

Accessing License Information in the Admin Portal

To manage your Everbridge user licenses effectively, start by logging into the Everbridge Admin Portal. Here, you can view your total number of contacts and see a breakdown of licenses between Full User and Stakeholder User types. If you notice any discrepancies between your contracted licenses and what's displayed in the portal, contact Everbridge Technical Support for assistance.

Understanding License Types

Everbridge offers two types of user licenses:

• Full User: Typically provides more comprehensive access and features

• Stakeholder User: May have more limited functionality

The specific number and type of licenses can vary based on your contract. It's important to verify the exact allocation with your Everbridge Account Manager to ensure you have the right mix for your organization's needs.

Verifying Current License Usage

To get the most up-to-date information on your Everbridge scheduling license usage, contact your Everbridge Account Manager who can provide you with:

• Total number of purchased licenses

• Currently used licenses

• Remaining available licenses

• Upcoming license additions or expirations

Optimal License Quantities

Determining the right number of licenses depends on several factors:

• Your current user base

• Projected growth

• Actual contact usage

• New customer additions or expansions

Review these factors and consult with your Everbridge Account Manager. They can help analyze your current contact numbers and recommend an appropriate license volume that matches your organization's needs.

Managing User Roles and Permissions

Everbridge offers both standard and custom role management capabilities. Users can have different roles such as Account Admin and Org Admin, with Account Admin users typically having broader access.

To manage admin users in the Everbridge portal:

• Contact your Everbridge Account Manager or Everbridge Technical Support

• They can help review current admin users and identify who has access

• Assist with creating or reassigning admin roles

When setting up access, you can either modify existing user roles or create new users with specific administrative privileges. This approach allows organizations to control system access, maintain security, and provide appropriate levels of system interaction for different team members based on their responsibilities.